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You can change your password online. You must have a valid user name or have had applied for one. The method of changing the password depends on whether you remember your password or not.
University Mac users, follow these instructions to change your password (and save yourself a lot of trouble)
Note! There has been problems with changing the password with some browsers (mainly Firefox). In case of problems, try clearing the cache or using another browser or the browser's incognito mode. If the problems persist, please contact the IT Helpdesk.
Read also: When you have changed your password
Looking for other instructions or cannot find what you were looking for? Go back to the Usernames landing page.
Quick help
Changing the password online
- Go to https://www.helsinki.fi/password
- Select option 1 or 2 depending on your situation.
- Your new password will activate within a few minutes.
Can't use normal online authentication? If you do not have online banking credentials or other means of strong identification, you can identify yourself at the ID Points on campuses (read more detailed instructions on how to use ID Points). If the ID Point authentication is not suitable, please contact the IT Helpdesk, which can provide an alternative way to authenticate.
See Detailed help for more information.
Detailed help
Table of contents
- I remember my username and my old password
- I don't remember my username and/or old password
I remember my username and my old password
If you remember both your username and your password:
- Go to https://www.helsinki.fi/password
- Select option 1: I remember my username and my old password.
- Next you access the sign in-page.
- Read the terms of use.
- Check the optionI accept the user rights agreement (Hyväksyn käyttöoikeussitoumuksen).
- Click Continue (Jatka).
- Enter your current password in field (1).
- Enter your new password in field (2).
- Click Change Password (Vaihda salasana) (3).
- The requirements of the password are listed in section (4).
- See examples of appropriate passwords by clicking (5).
- You will receive a notification on the changed password.
Your new password will activate within a few minutes.
If you change your password on a public computer, it is recommended to close the browser after use.
If you have saved your old password in, for instance, the email application of your phone, change it in the settings of the application.
I don't remember my username and/or old password
If you cannot remember your password, but you have, or you have applied for, a username.
Do this if you cannot remember your password but you have a username or you have applied for one, or your password has expired.
You can change your password even if you don’t remember it. First, you must identify yourself through the Suomi.fi service. You can identify yourself with Finnish banking credentials, a mobile certificate or an electronic ID card issued by the police.
- Go to https://www.helsinki.fi/password
- Select option 2: I don't remember my username and/or old password or the password has expired.
You can change your password even if you don't remember it. First, you must identify yourself as a student or a member of staff at the university with the help of the Vetuma service. You can identify yourself with Finnish banking credentials, mobile certificate or an electronic ID card issued by the police.
- Select the identification method: a certificate card, a mobile certificate or bank.
- If the identification was successful, you will be notified. Return to the university site by clicking Continue to service (Jatka palveluun).
- The information will have been transferred to the university.
- Read the terms of use.
- Check the option I accept the user rights agreement (Hyväksyn käyttöoikeussitoumuksen).
- Click Continue (Jatka).
- Enter your new password twice and click Change password (Vaihda salasana).
- You will receive a notification about the changed password.
Your new password will activate within a few minutes.
Video instruction
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Related instructions
Prerequisites for a strong password
Password encryption of an Office file
ID Point
Mac user: This is the easiest way to change your password!
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